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Frequently asked questions

1. Do you guarantee work undertaken to my vehicle?
Yes, for a period of 3 years on paint, and all parts covered by manufacturers warranty

2. Why can delays arise during repairs?
The insurance company engineer may need to inspect the vehicle. Manufacturer’s parts may not be available, or may be subject to backorder. Additional parts may be required during the course of repairs beyond the original estimate.

3. What payments am I responsible for before my car is returned?
• Excess ( if not covered under company policies)
• VAT if you are registered, or if the policy holder is a company who is VAT registered
• Damage to courtesy car (if applicable) £500 Excess or cost of repair if less
• Additional private work as requested
• Any costs under the Road Traffic Acts (e.g. fines etc)
• Non-return of courtesy car within 24 hours of being informed of vehicle completion.

4. What happens if the insurance company do not approve all items of repair?
We are only able to undertake the work approved by the insurance company's engineer and other repairs would be subject to a private invoice. If you are unhappy with the Engineer's decision it is important that you contact your insurance company or Accident management company immediately.

5. Can I choose when I have my car delivered?
We will try to provide an indication of morning or afternoon delivery. It is very difficult to have an exact time due to road conditions and the time that the previous customer brings the courtesy cars back. We will Endeavour to work with you on timings; we try to be as flexible as possible to suit your needs.

6. Who is responsible for the damage to courtesy cars provided by Rapid Auto Body Repairs?
Your own insurance policy is used for cover on the courtesy car and you are responsible for your own excess.

If Rapid Auto Body Repairs puts in place insurance cover you will have to pay £500 Excess, or if the cost of the repairs is less payment must be made upon collection and or delivery of your vehicle.

7. Is there any charge for the courtesy car?
No. The vehicle will have been subject to a pre-delivery inspection, but you are responsible for the petrol usage and the oil, water and tyres should be checked daily.

8. Can I use the courtesy car for holidays, courses or extended travel?
No, unless it's agreed at the outset that the duration of repairs would be for a period beyond your expected return date. None of our vehicles can leave the UK.

9. What if my courtesy car breaks down?
All cars are less than a year old and should carry manufacturer’s helpline numbers. If you cannot get help for any reason, call the customer service department during office hours on 01215 560549.

10. What fuel do I use and is a refund available for unused petrol?
Most of the vehicles use unleaded petrol and no charge of refund is raised in respect of fuel. The petrol cap will have details clearly marked on it. All mistakes are to be rectified at your expense, and again Rapid Auto Body Repairs will be able to assist with this.

11. Who can drive the courtesy car?
The same people that are comprehensively covered on your own policy as long as driving licenses for all parties are produced.


Bridge Business Park, Bridge Street, Wednesbury, West Midlands. WS10 0AW. Tel: 0121 556 0549 Fax: 0121 556 522 Email: info@rapidautobody.co.uk
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